Digital Light & Color

Hello,

I have been using a Wacom Tablet with a couple versions of PWP for years without any problem.

However, today, after using PWP for a couple sessions earlier in the day, I have encountered a problem with using the cursor when trying to access an image in the Browser window. If I click on an image thumbnail in the Browser (as I routinely have done to open an image) or if I click on the up/down bar along the right side of the Browser, all the image thumbnails start to flutter and "vibrate". The bar will quickly jump up and down its track repeatedly and won't stop until I try and click and hold it. In fact, any time I move the cursor close to the Browser window, this issue occurs. The same thing occurs when I open the folders via the "triple dot button" (not sure what it is called) and move the cursor into the area that has the names of the images. The bar along the bottom of this window starts to jump back and forth and the image titles start to flutter. Exactly the same issues occur when I use the Wacom pen tool. I have been able to open an image and used the tablet/mouse to access/use the various tools with no issues. The problem seems to only be connected to the Browser operations.

I have repeatedly closed/re-opened and re-loaded PWP and the tablet driver without success.

Thinking this was a tablet problem, I have tried the Wacom with a couple other programs, including Photoshop, and the tablet operates as normal.

Can anyone offer me any suggestions on how to resolve this problem and/or has anyone else encountered this issue?

Thanks,

Marv

Marv,

I never had such issue, but did you try to change the resolution of your screen?

Dieter,

Not sure if you mean did I try and change the resolution and it caused the problem or if I tried changing the resolution to solve the problem. In any case, I did not try and change the resolution.

Everything on my computer had remained the exact same for at least a year prior to encountering this issue and I did nothing different n the way I work before the problem started. In fact, I had been using PWP that day and the problem suddenly started after an hour or so of use. Bit of a puzzle.

Marv

Marv,

I have meant if you tried to change resolution for solving the problem. If something changes it could eventually give a hint to Jonathan and Kiril where to look for the problem.
It's a strange problem anyway, can it be that it relates with a Windows update?

Might be a display driver problem - you could try dialing back hardware acceleration.

Dieter,

OK, got it. I have yet to try changing the resolution but will give it a whirl. I don't think it is related to a Windows update, as the computer that I am experiencing this issue on, is not connected to the net so it can't get updates. I only use it for image editing.

Jonathan,

Thanks for the suggestion, I will look into this (as soon as I research what the heck "dialing back hardware acceleration" actually is).

Marv