I have a Workspace file that consistently crashes when the Paint Tool is opened. I once again set a custom Mask Default prior to this happening.
I created a detailed edge mask. Saved the mask as a file. Opened the mask file. Then upon the attempt to open the Paint Tool on the mask file (tiff) PWP crashes. Here's what the Workspace looks like on screen:
Attached are zips of the Workspace file and the Mask.default files.
Jeff
PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Moderator: jsachs
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PWP Crashes when opening Paint Tool in Workspace with Complex Mask
- Attachments
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- DefaultMask.zip
- (359 Bytes) Downloaded 160 times
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- PaintToolCrashWorkspace.zip
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Not seeing it crash here.
Jonathan Sachs
Digital Light & Color
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
I have had many similar experiences in the past with PWP8 crashing when using the Paint Tool, often after doing a few prior operations. It got to the point where I don't do my painting in PWP (unless only a small bit and save often) and use another program for that. In fact, I think I may have commented on this before.
Jeff, as I have a computer which is not uber high end and, although has plenty of ram, it does not have a separate Graphics card (it's integral to the CPU, I think - not super knowledgeable in this area), I wonder if your system suffers from the same thing.
Marv
Jeff, as I have a computer which is not uber high end and, although has plenty of ram, it does not have a separate Graphics card (it's integral to the CPU, I think - not super knowledgeable in this area), I wonder if your system suffers from the same thing.
Marv
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Hmm... my GPU is an AMD, so no CUDA available. Core I7-4790s @ 3.2 GHz, 32 GB RAM, Radeon R9 290x 8 GB Vid Mem. Win 10 Home x64
I'm going to play with it more later. I've seen a very similar crash a number of times in the past. This is the first time I can (somewhat) reliably reproduce it.
Jeff
I'm going to play with it more later. I've seen a very similar crash a number of times in the past. This is the first time I can (somewhat) reliably reproduce it.
Jeff
Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
It looks like you are still on 8.0.78 -- I did fix a problem with Mask Paint in 8.0.79 -- not sure if it is related.
Jonathan Sachs
Digital Light & Color
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
The forum software seems to mangle the uploaded jpgs. It's 8.0.79 I'm running - upgraded from 8.0.76 prior to starting the edit earlier.
Trying to zero in on parameters that change whether it crashes or not. Not seeing a crash yet running single monitor. Once did not see a crash with two monitors - all other times PWP crashed running two monitors. Not convinced that that's significant yet though, but something is causing the problem to occur intermittently.
Trying to zero in on parameters that change whether it crashes or not. Not seeing a crash yet running single monitor. Once did not see a crash with two monitors - all other times PWP crashed running two monitors. Not convinced that that's significant yet though, but something is causing the problem to occur intermittently.
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Jonathan,
I sent you a link to a screen capture video of the crash. Don't know if it will help or not.
Jeff
I sent you a link to a screen capture video of the crash. Don't know if it will help or not.
Jeff
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Funny enough, I run two monitors.
Marv
Marv
Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Do you have a default settings file set for the Paint tool?
Jonathan Sachs
Digital Light & Color
Digital Light & Color
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Re: PWP Crashes when opening Paint Tool in Workspace with Complex Mask
Don't recall, but attached is a zip of the files in the \Picture Window Pro\Paint subdirectory.
- Attachments
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- PaintSubdirectoryFiles.zip
- (3.15 KiB) Downloaded 174 times