Digital Light & Color

Here's the text of a message I sent to support@dl-c.com 8 days ago (on the 16th). No reply yet.

Hello Kiril,

PWP is sometimes crashing when I do Alt T C C to get the curves dialog. It shows the PWP progress bar, then a dialog saying PWP has stopped working etc.

When it first happened, it was usually the first correction I was making to an image, only a minor nuisance. Today it crashed after I'd made many changes. I'd better start saving after each operation.

When I had a similar problem with sharpen, you said to delete default file from the sharpen Opt button, and that worked fine. But there's no default file for Curves, and I never save or load curve settings.

PWP 32 7.0.17, win 7. It was a 48-bit tiff I was editing today.

I look forward to hearing from you,
best wishes, David

I have not been able to reproduce this problem here and it is the first such report that I know of. If you notice anything more specific that causes it or some file and workflow for which it fails repeatably, please let us know.

I have been having sudden PWP closure problems. There is no noticeable pattern but always happens before I save the image. Below is the latest Problem signature.
I am using PWP Pro 64 v7.0.17a on a laptop
Willow


Problem signature:
Problem Event Name: APPCRASH
Application Name: Pw70.exe
Application Version: 7.0.17.0
Application Timestamp: 55e2455a
Fault Module Name: Pw70.exe
Fault Module Version: 7.0.17.0
Fault Module Timestamp: 55e2455a
Exception Code: c0000005
Exception Offset: 00000000002f1998
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a52e
Additional Information 2: a52e7fdeb55b05e020ad73caaaac71f9
Additional Information 3: ea57
Additional Information 4: ea5730d9268d0cd18bbdfa1ea25d37d4

I am not able to reproduce the closure problem. Please send me your e-mail address (to support at dl-c.com) and I will send you an instrumented version of PWP that hopefully can detect the problem.

Kiril