How can I determine my current version?
Picture Window displays its name and version number in the
title bar of the main window. If you have the standard version, it will say
Picture Window; if you have the pro version it will say
Picture
Window Pro
. Following this is the version number -- the major version
number followed by a period followed by the minor version numbers (e.g 7.0.13
). The version number and other useful information is
displayed when you select Help/About Picture Window (or
Help/About
Picture Window Pro
) from Picture Window's main menu.
What's the Latest Version?
For information on the latest release of Picture Window Pro and Picture
Window, click the link below:
Picture Window 7.0 Updates
Picture Window 6.0 Updates
Picture Window 5.0 Updates
Install Ltclr15u.dll to Read CMYK Images (PWP 5.0)
Ltclr15u.dll allows Picture Window to read CMYK image files and convert them to RGB. The DLL is not distributed
with the download version, to keep the download small. (It is distributed with the CD version of the program.)
To install, download
Ltclr15u.dll
into your Picture Window folder. (Usually the folder path is c:\Program File\Digital Light & Color\Picture
Window Pro 5.0). It will then be available for Picture Window to use.
Later versions of Picture Window automatically install this DLL.
MSVCR80.dll Error
Problem: MSVCR80.dll is a Microsoft DLL that is installed in the Picture Window Pro main folder. If you are using an older version of Windows, such as Windows 2000, you may receive the following message: 'MSVCR80.dll is not a valid windows image'. This message indicates
that the version of the DLL is not compatible with your operating system.
Resolution: To resolve the problem, delete the DLL from you Picture Window folder. (Usually the folder path is c:\Program File\Digital Light & Color\Picture Window Pro 5.0) Picture Window will then search for a different copy of the DLL on your system.
"The application failed to initialize properly" Error
Problem: This error is generated by Windows when it fails to find a valid Microsoft .NET library on the user's computer.
Resolution: To resolve the problem, update your .NET library. You can download a free update from the following Microsoft web site: http://search.microsoft.com/results.aspx?form=MSHOME&mkt=en-US&setlang=en-US&q=.net+download.
Opening Raw Image Problem
Problem: When you open a raw image the raw dialog opens but the image area is blank. The error message
"Can't create or delete read-only file" is displayed. The message refers to a failure to create a temporary file
in the current temp folder. The problem is caused because the temp folder either does not exist or is write-protected.
Resolution: The temp folder used by Picture Window is set in File/Preferences. If no temp folder is set the
default folder is c:/temp. Check if the temp folder as listed in Preferences (or the default folder) exists.
Make sure that its permissions include reading and writing. Also make sure that space is available on the disk.
This folder is used to back up open image windows, so there should be enough space for the number of images you
have open simultaneously.
If the existing temp folder cannot be given read and write permission or is on a drive with inadequate free space,
create a new temp folder on any other permanently-attached internal drive. It must be readable and writable. To create
the new temp folder, go to File/Preferences and set the temp folder path by clicking the browse button and navigating
to the new folder.
HTML Help Problem
Problem: When you invoke Help in Picture Window, the help system attempts to connect to the internet.
Resolution: The problem is most probably caused because the help program cannot locate HHActiveX.dll on your system.
To correct this problem:
1. Download
HHActiveX.dll
. Place the downloaded file in your Windows\System32 folder. (On Windows 2000 systems the folder is called WinNT/System32).
2. Click on the Start button and select Run.
3. Type regsvr32 <path>HHActiveX.dll and click Run to register the dll.
The help system should no longer try to connect to the internet.
Autoplay Problems (PWP4 and earlier)
Problems: The Autoplay menu is displayed when you insert a memory card or CD with images, but it does not list Picture Window Pro.
Picture Window is listed in the menu but does not run when you click on it. (The error message below may be displayed.)
Resolution: There may be a problem with how PWP is registered with Autoplay. To update Autoplay registry settings do the following:
1. Download the PW.inf file at the end of this procedure.
2. Display the file in Windows Explorer.
3. Right-click on the file and select Install.
The registry will be updated, correcting the Autoplay error.
Please note: The .inf file assumes that you have installed Picture Window Pro 4.0 in c:\Program Files\Digital Light & Color\Picture Window Pro 4.0. If you have installed it elsewhere (or if your system does not use English) edit the pathname in the inf file to your actual installation folder. (The installation path appears in the inf file several times.) You can edit the file using a text editor such as Notepad.
Download PW.inf
Installation Problems
How do I install an update?
To install a new version of Picture Window, just
download the latest version from our web and install the new version over
the old one. The new version will recognize your existing serial number. You
can tell if a new version is available by comparing your version number to
the version number listed on the Downloads page.
My download does not install.
One or more of the following may help:
1) Use the Add/Remove Programs control panel to uninstall all earlier
versions of Picture Window 3.5 and delete the Picture Window 3.5
folder in C:\Program Files\Digital Light & Color.
2) Clear your browser cache (using Internet Explorer:
Tools/Internet Options/General/Delete
Files...
)
3) Shutdown your computer and reboot
4) Temporarily disable your antivirus/firewall software
Missing file on install from the web
When installing from the web and electing to save setup.exe instead
of running it, you may get a message indicating the the file Instmsia.exe
or Instmisw.exe is missing when you subsequently run setup.exe.
These files contain the latest versions of Windows Installer which
are required to complete the installation. To download Windows Installer,
visit one of the following Microsoft Web sites:
Instmsia.exe (for Windows 98 or Windows Millennium Edition):
http://download.microsoft.com/download/WindowsInstaller/Install/2.0/W9XMe/EN-US/InstMsiA.exe
-or-
Instmsiw.exe (for Windows NT, Windows 2000 or Windows XP):
http://download.microsoft.com/download/WindowsInstaller/Install/2.0/NT45/EN-US/InstMsiW.exe
These files are intentionally omitted from setup.exe to reduce the
download size which would otherwise be about 2MB larger.
GDIPlus.dll File Is Missing
Some Windows 2000 systems may not have a copy of gdiplus.dll which is required by Picture Window. (The DLL has not
been included in the
installation because the majority of Windows systems already have a copy.)
To correct this problem, please download gdiplus.zip file. After downloading it, extract the gdiplus.dll and
copy it to your WINNT\System32 folder. Picture Window should now start normally.
Enabling the Winzip Option
Zip archives of images and other files can be created directly from the Browse and Workflow windows. The feature requires that you
have Wzzip, a Winzip command line processor, installed on your system. Wzzip itself is a free download and provides a command line interface to compatible versions of
Winzip. You can download wzzip from winzip.com. Make sure to also check to see if your version of Winzip is compatible with wzzip.
Preview Problems
Preview windows can be zoomed and scrolled.
One of the most powerful and sometimes overlooked
features of Picture Window is that preview windows can be resized, zoomed
and scrolled using the same Window commands that are used for image windows.
This gives you the flexibility to preview detail in a small part of an image
or see an overview of the entire image.
What is causing my preview windows to look grainy?
What you are seeing is aliasing which results from
the preview being computed only at the pixel locations on the screen. When
the preview window is zoomed out to beyond 1:1 this means that some pixels
in the output image are skipped and this causes the preview to look grainy.
Normal image windows are antialiased to reduce this effect, but to antialias
preview windows would mean it would take as long to compute the preview as
it does to compute the final image so there would be little point in previewing.
You have three options:
1) Zoom the preview window to 1:1 -- this eliminates the aliasing artifacts.
2) Click the Apply button to create a full resolutionimage that will
be antialiased.
3) Live with the grainy preview
You can turn off antialiasing for zoomed out image windows which will make
image windows look as grainy as preview windows (via File/Preferences).
Printing Problems
Picture Window Pro crashes when I print color
images.
A number of printer drivers do not fully support
Windows color management and crash either repeatably or intermittently when
passing image data that has an associated color profile. The only workaround
at this time is to go to Picture Window's Help/Support Settings command
and uncheck Print Using V5 Bitmaps. To get color management to work
with this setting unchecked, you need to do one of two things:
1) Only print sRGB images.
2) Specify a custom profile for your printer whenever you print a non-sRGB
image.
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